When you purchase from divine drapes, you are agreeing to accept our terms and conditions listed below:

                                                                                                                                                       REFUND AND EXCHANGES

1. We strongly encourage you to review/ confirm that you are satisfied that all details of your order are correct and suitable for your requirements before placing your order. WE DO NOT offer REFUNDS on our item(s).

2. We hope each purchase meets your needs and we carefully inspect, pack and dispatch each order to ensure that your item(s) arrives in perfect condition. However, if you are not completely satisfied with your order, we will offer an exchange.

3. Returns must be requested within 2 days of receiving the products.

4. Please note, you will need cover costs for return postage. We recommend using a trackable shipping method, when returning as we cannot be held responsible for lost or stolen packages. Please ensure that you keep your proof of postage receipt.

5. In order to qualify for an exchange, goods must be sent back in their original condition and packaging with no sign of wear or damage. Returns must be sent back to us within 14 working days from the original date of purchase. Returns and exchanges received outside the above time frames will not be accepted.

6. If you opt for an exchange of a more expensive item(s), you will have to pay the difference.

7. All exchanges will be subject to stock availability. In case we cannot offer you a replacement, we are happy to offer you a credit note.

8. Please note that we can only exchange purchases once per order.

CANCELLATIONS

Cancellations can be made within 24 hours of making an order provided that your order has not been packaged/dispatched within this time. We cannot cancel an order once it has been packaged/dispatched.

ORDERING

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

DELIVERY

We cannot be held responsible for delays outside our control. Once your order is shipped, the courier company is responsible for delivering the item(s) so you and we cannot control their delivery time.

We will provide you with tracking details, in order for you to monitor the status of your delivery.

PLEASE NOTE

All pictures shown are for illustration purposes only. Although we have made every effort to display the colours accurately, product colors may vary slightly from their pictures due to photographic lighting sources or your monitor settings.

We cannot be held responsible for any damage after washing or ironing of item(s).